Cancellation Policy

This policy is for the sole purpose of informing you of the practices with regards to the cancellation of any order placed with Wayne Bushnell Horsemanship (WBH), and also includes any expectations regarding refunds (as defined below).  Please ensure that this policy, namely the Cancellation and Refund Policy, is read in its’ entirety before entering a contract with WBH for the ordering of products and services.

Cancellations

The following conditions determine if it is possible for an order to be cancelled:

Orders may only be cancelled under the following condition:

You may cancel your Order prior to us sending you the Order shipping notification.  Should you cancel Orders after we have sent out the Order shipping notification a shipping fee will be deducted from your refund.  

Refunds

Refunds will be processed under the following conditions:

Should you not be satisfied with any Item/s purchased on our website, you may return for refund, credit or exchange unused items in a saleable condition within 30 (thirty) calendar days, either directly to our offices, subject to producing proof of purchase (invoice or delivery note), or via courier services.  Returns may be conditional upon you submitting photographic proof of the quality issue or defectiveness of the Product before we will approve the refund.

Should any items purchased on our website be defective, these items, if unaltered, may be returned for refund, replacement (where stock is available), or repair (where repair is possible) within 3 (three) months of the purchase date, subject to producing proof of your purchase (invoice or delivery note).  

Where manual EFT, Instant EFT and cash payments were made, a gift voucher or cash refund will be processed (cash refunds are only applicable where Items were returned within 7 (seven) days from purchase or within 3 (three) months if Items were defective).

Where purchases were made using gift voucher, refunds will be processed by using a further gift voucher to the value of the approved refund.

Where Items were purchased using credit or debit cards and returns are processed using the courier services your credit or debit card will be funded within 30 (thirty) days of receipt of the returned Items on condition that they are in acceptable condition, except where the Product is defective.

Once the Order has been delivered or collected by you, the risk in and to the Products will pass to you as the Customer.